What We Do

EMPLOYEE-FOCUSED COMMUNICATIONS & MARKETING

 • Newsletters, Brochures,
    Posters, & Memo Systems
• Benefits, 401(k), Inventory,

& Safety Programs
• Recognition, Incentive,
    Enrollment,

& Suggestion Programs
• Employee Handbooks
• Policy & Procedure:
    References, Manuals,

& Forms:
 Operations, Human Resources,
    IT, Point of Sale,

Loss Prevention, 

Risk Management , Safety
• Production via Internet,
    Digital Video, or Print:
 brokering, coordination, &
    management for quality,
    cost effectiveness, efficiency,
    and timeliness.

www.resourcesdirect.com

aferranti@aol.com

CUSTOMIZED TRAINING, DEVELOPMENT CREATION, & FACILITATION

 • Building Productive & Profitable Relationships 
 — Client, Peer, Sales, Service, etc.
• Analytical Decision Making
• Coaching, Counseling, & Corrective Action
• Setting Priorities & Project/Time Management
• Effective Meeting Management
• Behavior-based Recruiting,

Interviewing, & Hiring
• Giving Performance-based Appraisals
• Clienting Skills:

Building Lasting Professional Relationships
• Management Essentials — includes Skill
    Assessment, Delegation, Team Building, & others
• Business Retreat Facilitation — to develop goals,
    strategies, objectives, & plans
• Win-Win Negotiation
• Training Tips & Techniques
• Professional E-mail & Business Writing
• New Hire Orientation
• Sales & Service Training
• Motivation

• Giving Results-Driven Recognition
• Risk Management & Safety


Note: Many of these modules can be designed

for remote location delivery through 

easy-to-use "Train the Trainer" guides.